Load Nova

Terms of Service

Last updated: April 29, 2026 Snapshot 2026-04-29

Last updated: April 29, 2026 Effective date: April 29, 2026

1. Parties; Acceptance

These Terms of Service ("Terms") form a legally binding agreement between:

Frontier X Labs Technologies Inc. ("Frontier X Labs", "we", "us", "our"), a corporation incorporated under the Canada Business Corporations Act (Corporation Number 1787444-8), with registered office at 2-81 James Street, Ottawa, ON, Canada K1R 5M2, extra-provincially registered in the Province of Ontario; and

you, the individual or entity installing, accessing, or using the Load Nova Chrome extension ("Extension") and any related online services we operate at api.loadnova.app and https://www.loadnova.app (together, the "Service").

By installing the Extension, creating an account, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not install or use the Service.

If you are using the Service on behalf of a company, partnership, or other organization, you represent and warrant that you have authority to bind that organization, and "you" refers to that organization.

1.1 Independence Notice

Load Nova is an independent product developed by Frontier X Labs Technologies Inc. We are not affiliated with, endorsed by, sponsored by, certified by, or otherwise associated with DAT, Truckstop, Google, or any other third-party platform that may operate alongside the Extension in your browser. All product names, logos, brands, and trademarks referenced anywhere in connection with the Service are the property of their respective owners. References to any third-party platform are for descriptive and compatibility purposes only and do not imply any partnership or endorsement.

2. Eligibility

To use the Service you must be at least 18 years old, capable of forming a legally binding contract under applicable law, and not barred from receiving services under the laws of Canada, the United States, or any other applicable jurisdiction. You agree to provide accurate, current, and complete information when creating your account and to keep that information up to date.

2.1 Sanctions and Export Compliance

You represent and warrant that:

(a) you are not located in, and not a resident or national of, any country or region subject to comprehensive United States, Canadian, European Union, United Kingdom, or United Nations sanctions (currently including, without limitation, Cuba, Iran, North Korea, Syria, the Crimea region, and the so-called Donetsk and Luhansk People's Republics);

(b) you are not on any sanctioned-persons list maintained by the US Office of Foreign Assets Control (OFAC), the Government of Canada, the European Union, the United Kingdom, or the United Nations;

(c) you will not use the Service in violation of any export control or sanctions law, and you will not transfer the Service or any data obtained from the Service to any sanctioned person or jurisdiction.

We may suspend or terminate your access without notice or liability if we determine, in our reasonable judgment, that your use violates this Section.

3. License and Restrictions

3.1 License grant

Subject to your continued compliance with these Terms, Frontier X Labs grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Extension on browsers you control, solely for your internal business purposes of dispatching freight loads.

3.2 Restrictions

You agree that you will not, and will not permit any third party to:

  1. copy, modify, translate, port, or create derivative works of the Extension;
  2. reverse-engineer, decompile, disassemble, or attempt to derive source code, except to the extent expressly permitted by applicable law that cannot be excluded by contract;
  3. circumvent or attempt to circumvent any security, access control, rate-limit, license, or other technical measure;
  4. resell, rent, lease, sublicense, or otherwise commercially exploit the Service except as expressly permitted in these Terms;
  5. use the Service to violate any applicable law, regulation, or third-party rights, including the terms of service of any load board, email provider, or data provider with which the Extension interoperates;
  6. use the Service to send spam, phishing, malware, or any unsolicited commercial communications;
  7. use any automated means to access or collect data from the Service beyond what the Service itself exposes;
  8. interfere with the integrity or performance of the Service or its underlying infrastructure;
  9. use the Service to develop a competing product or to benchmark performance for any commercial purpose without our prior written consent.

3.3 Acceptable use of integrated platforms — IMPORTANT

The Extension may operate within your browser session while you use various third-party platforms — including without limitation load boards, email providers, mapping services, weather services, payment processors, and factoring data providers. Each of those platforms has its own terms of service, acceptable use policies, and subscription agreements that govern your use of those platforms.

You alone are responsible for your use of any third-party platform, including without limitation any load board, freight matching service, or similar platform. With respect to your use of the Extension in connection with any such platform:

(a) you represent and warrant that you maintain a valid, paid subscription with the relevant third-party platform and are independently authorized to access its content;

(b) you represent and warrant that your use of the Extension in connection with any third-party platform does not violate that platform's terms of service, subscription agreement, acceptable use policy, or any other applicable rule, and you alone bear the responsibility of reviewing and complying with such terms;

(c) you use the Extension entirely at your own risk in connection with any third-party platform. You assume all risk of any claim, demand, dispute, suspension, account termination, fee, fine, lawsuit, or other action initiated by any third-party platform, regardless of cause, and you agree that any such matter is solely between you and the relevant third-party platform;

(d) Frontier X Labs makes no representation, warranty, or guarantee of any kind regarding the compatibility, permissibility, or lawfulness of the Extension's interaction with any third-party platform, and Frontier X Labs disclaims all liability arising from or relating to any such interaction;

(e) you waive, release, and forever discharge Frontier X Labs and its affiliates, directors, officers, employees, and agents from any and all claims, demands, damages, losses, costs, and expenses (including legal fees) arising out of or relating to your use of the Extension in connection with any third-party platform;

(f) you will defend, indemnify, and hold harmless Frontier X Labs and its affiliates, directors, officers, employees, and agents from and against any and all claims, demands, suits, proceedings, liabilities, damages, settlements, judgments, costs, and expenses (including reasonable legal fees) brought by, arising out of, or relating to any third-party platform — including, without limitation, any claim by a load board operator, email provider, mapping or routing provider, payment processor, or factoring data provider — in connection with your use of the Extension or the Service.

Frontier X Labs does not endorse, control, or assume responsibility for any third-party platform, content, product, service, terms, policies, or actions. Frontier X Labs is not affiliated with, endorsed by, sponsored by, or otherwise associated with DAT, Truckstop, Google, or any other third-party platform referenced or with which the Extension may operate. All product names, logos, brands, and trademarks are the property of their respective owners. The decision to use the Extension in conjunction with any third-party platform is solely yours.

4. Accounts and Security

You are responsible for safeguarding your account credentials and for all activity occurring under your account. Notify us immediately at support@loadnova.app if you suspect unauthorized use. We may suspend or terminate your account if we reasonably believe it has been compromised.

You may not share your account with other persons. Each individual user must have a separate account.

5. Subscriptions, Fees, and Billing

5.1 Plans

Some features of the Service are offered on a paid subscription basis. Current plans, prices, and features are described at https://www.loadnova.app and on the Stripe-hosted checkout page. By selecting a paid plan you agree to pay the fees displayed and you authorize us (and our payment processor) to charge your selected payment method.

5.2 Auto-renewal — IMPORTANT

By selecting a paid plan, you authorize Frontier X Labs to automatically charge your payment method for recurring subscription fees on each billing date until you cancel. Your subscription will automatically renew at the end of each billing period for the same term and at the then-current price displayed at https://www.loadnova.app.

To cancel: You may cancel at any time through the in-product billing settings or by emailing support@loadnova.app. Cancellation takes effect at the end of the current paid period. We do not provide pro-rated refunds for cancellation mid-period.

Payment confirmations. Upon each successful charge, Stripe (our payment processor) will send a payment confirmation receipt to the email address associated with your Stripe customer record.

5.3 Taxes

Fees are exclusive of applicable taxes (including GST/HST, sales tax, VAT, and similar taxes). You are responsible for all such taxes other than taxes based on our net income.

5.4 Refunds

Except where required by mandatory consumer-protection law, all fees are non-refundable. Discretionary refund requests may be directed to support@loadnova.app.

5.5 Payment processor

Payments are processed by Stripe, Inc. By providing payment information you also agree to Stripe's terms and privacy policy. We do not store full card numbers.

5.6 Free trials

If we offer a free trial, we will inform you of its duration and terms at the point of enrollment. You will be charged at the end of the trial unless you cancel before then.

6. Your Data; Customer Content

6.1 Customer Content

You retain all rights in the load data, driver records, route data, email content, notes, templates, and other content you upload, enter, or process through the Service ("Customer Content"). You grant Frontier X Labs a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Customer Content solely as necessary to provide the Service to you, to comply with law, and to perform our obligations under these Terms.

6.2 AI-Assisted Email Processing — Specific Acknowledgement

If you enable AI-assisted email processing as described in our Privacy Policy, you specifically acknowledge and consent to the transient processing of your Gmail message content by third-party Large Language Model ("LLM") providers operating from data centers in the United States (such as OpenAI, Anthropic, and Google), under commercial API terms that prohibit the use of your data for model training. Original email content is held in memory only and is not persisted by Frontier X Labs; only structured outputs (such as extracted load and route information) are retained, as described in our Privacy Policy.

6.3 Your warranties

You represent and warrant that:

  1. you have all rights, consents, and authorizations necessary to upload Customer Content and to authorize our processing of it (including, where applicable, rights to forward or process emails of third parties);
  2. Customer Content does not infringe any third-party right (intellectual property, privacy, publicity, or otherwise);
  3. your use of the Service complies with all applicable laws including data-protection, anti-spam, and freight-industry regulations, including without limitation the Federal Motor Carrier Safety Administration (FMCSA) regulations, the US Department of Transportation regulations, and applicable state and provincial transportation regulations.

6.4 Aggregated and anonymized data

We may generate aggregated, de-identified, or anonymized data from Customer Content and use it for any lawful purpose, including improving our Service, provided that such data does not identify you, your end users, or any individual.

7. Privacy

Our collection and processing of personal information is described in the Privacy Policy, which forms part of these Terms.

8. Intellectual Property

The Extension, the Service, our APIs, our website, and all related software, designs, trademarks, logos, and documentation are owned by Frontier X Labs or its licensors and are protected by Canadian and international intellectual-property laws. Except for the limited license granted in Section 3, no rights are granted to you by implication, estoppel, or otherwise.

Feedback, suggestions, or improvement ideas you provide are non-confidential and may be used by us without obligation or compensation, provided we do not attribute them to you without your consent.

8.1 IP Indemnification by Frontier X Labs

Frontier X Labs will defend you against any third-party claim alleging that the Service (excluding Customer Content, third-party services, and any modification of the Service made by you or at your direction) infringes a Canadian or United States patent, registered copyright, or registered trademark, and will pay damages finally awarded by a court of competent jurisdiction (or settled with our written consent). This obligation does not apply to claims arising from: (a) your modification of the Service; (b) use of the Service in combination with materials not provided by us, where the claim would not have arisen but for the combination; (c) use of the Service beyond the scope of the license granted in these Terms; or (d) Customer Content. Our total liability under this Section is subject to the limitations in Section 13. This Section states our entire liability and your sole and exclusive remedy for intellectual-property infringement by the Service.

9. Third-Party Services

The Extension may operate alongside various third-party services in your browser session, including without limitation Google Workspace, mapping and routing providers, weather data providers, payment processors, factoring data providers, LLM API providers, and load board platforms. Your use of any such third-party service is governed exclusively by that service's own terms and is your sole responsibility. We do not control, endorse, or assume responsibility for any third-party service, and we are not liable for any third-party content, action, omission, terms, policies, fees, or decisions. Continued availability of any third-party service or interoperability with the Extension is not guaranteed.

10. Beta Features

We may offer features designated as "beta", "preview", "experimental", or similar. Such features are provided as is and may be modified, suspended, or discontinued at any time. Beta features are excluded from any service-level commitments and are provided without warranty.

11. Service Availability; No SLA

We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, third-party outages, or events outside our reasonable control. We do not provide a contractual service-level agreement except as separately agreed in writing.

12. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

12.1 Industry-Specific Disclaimer

THE SERVICE IS A DECISION-SUPPORT TOOL FOR PROFESSIONAL TRUCK DISPATCHERS. ROUTE PLANNING, RATE NEGOTIATION, BROKER VETTING, COMPLIANCE WITH HOURS-OF-SERVICE RULES, AND ALL OPERATIONAL DECISIONS REMAIN YOUR PROFESSIONAL RESPONSIBILITY.

WITHOUT LIMITING THE FOREGOING:

WE DO NOT GUARANTEE PROFITABILITY, OPERATIONAL SUCCESS, OR REGULATORY COMPLIANCE FOR YOUR DISPATCH OPERATIONS. YOU REMAIN SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION (FMCSA), DEPARTMENT OF TRANSPORTATION (DOT), STATE, AND PROVINCIAL REGULATIONS APPLICABLE TO YOUR OPERATIONS.

Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions the above exclusions apply to the maximum extent permitted.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. NEITHER PARTY (NOR THEIR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOST DATA, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  2. EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED CANADIAN DOLLARS (CAD $500).

  3. THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  4. NOTHING IN THESE TERMS LIMITS LIABILITY FOR (A) FRAUD OR FRAUDULENT MISREPRESENTATION, (B) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR (C) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

14. Indemnification by You

You will defend, indemnify, and hold harmless Frontier X Labs and its affiliates, directors, officers, employees, and agents from and against any third-party claims, demands, suits, or proceedings, and any related liabilities, damages, settlements, judgments, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to:

(a) your Customer Content; (b) your use of the Service in breach of these Terms or applicable law; (c) your violation of any third-party right (including intellectual-property, privacy, or publicity rights); (d) your violation of any third-party platform's terms of service, subscription agreement, or acceptable use policy, including without limitation any load board, email provider, mapping or routing provider, payment processor, or factoring data provider; (e) any claim, demand, suit, or proceeding initiated by any third-party platform against Frontier X Labs arising from or relating to your use of the Service; (f) your violation of FMCSA, DOT, or any other transportation, freight, or motor carrier regulations applicable to your operations in any jurisdiction.

We will give you prompt notice of any such claim, reasonable cooperation at your expense, and the right to control the defense and settlement (provided that any settlement requiring an admission or payment by us requires our prior written consent).

15. Term and Termination

These Terms remain in effect while you use the Service.

16. Governing Law; Dispute Resolution

16.1 Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, excluding conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

16.2 Forum

Subject to Section 16.3, any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the courts of the Province of Ontario sitting in Ottawa, Canada, and the parties consent to personal jurisdiction in those courts.

16.3 Informal resolution

Before filing any claim, the parties agree to attempt in good faith to resolve the dispute through informal negotiation for at least 60 days from the date one party provides the other written notice of the dispute at the addresses listed in Section 19.

16.4 Equitable relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual-property or confidentiality rights.

16.5 Class action waiver

Where permitted by applicable law, the parties agree that disputes will be resolved on an individual basis and waive any right to participate in a class, collective, or representative proceeding.

17. Force Majeure

Neither party will be liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, third-party service outages, government action, or epidemics.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will provide at least 30 days' advance notice in-product or by email before the change takes effect. If you do not agree to the updated Terms you must stop using the Service before the effective date. Continued use after the effective date constitutes acceptance of the updated Terms.

19. Notices

Notices to us must be sent to:

Frontier X Labs Technologies Inc. 2-81 James Street, Ottawa, ON, Canada K1R 5M2 Email: support@loadnova.app

Notices to you may be sent to the email associated with your account or surfaced in-product. Notices are deemed delivered on the date sent (for email) or three business days after dispatch (for postal mail).

20. Miscellaneous

If you have questions about these Terms, please contact us at support@loadnova.app.